Frequently Asked Questions

Orders are usually processed within 1 business day. Standard delivery takes 2–4 business days within the country, while remote areas may take a little longer.

You will receive a tracking link by email as soon as your order ships.

Shipping costs are calculated at checkout based on your address and the selected shipping method. Orders over €50 qualify for free standard shipping.

We accept major credit and debit cards, as well as cash on delivery where available. All online payments are processed over a secure, encrypted connection.

Yes. You can return eligible products within 14 days of delivery, provided they are unused and in their original packaging.

To start a return, contact us with your order number and we will guide you through the process.

Once your order ships, we email you a tracking number and link. If you have an account, you can also see your order status under "My Orders".

You can browse freely, but an account makes checkout faster and lets you track orders, save a wishlist, and view your order history.

Most products come with the standard manufacturer warranty. Warranty details are shown on the product page where applicable.

You can reach us through the Contact page, by email, or by phone during business hours. We aim to reply to all messages within one business day.